Siya is the AI night desk: she books rooms against live availability, handles booking changes, and takes messages after hours - from $19 per month, with no night staff on the phone.
The traveler deciding at 11pm where to stop for the night calls two or three places and books the first one that answers. Up to 40% of hotel calls go unanswered - and after hours is the worst of it: the desk is empty, the auditor is busy, or nobody is there at all.
An answering service takes a message for the morning. By morning, that guest slept - and paid - somewhere else.
Books the room: live availability check, rate quote, total for the stay, confirmation code read back slowly.
Handles changes: "I land tomorrow instead" - date moved against real inventory, no double-booking.
Answers the small stuff: check-in time, parking, pets - from your knowledge base, in 100+ languages.
Protects your sleep: robocalls screened out; only genuinely urgent calls transfer to your on-call phone.
Keep answering days yourself and forward your line to Siya on busy/no-answer or on a schedule. Most carriers support conditional forwarding with a simple dial code - it takes five minutes to set up.
Let Siya answer every call, day and night, and transfer to the desk only when a caller asks for a person. Most properties end up here once they see the day-shift calls she absorbs during checkout rush.
The same thing she does at noon: checks live availability for the dates, quotes the rate and total, books the room, and reads back a confirmation code. The booking is on your arrivals list when the morning shift opens.
Siya answers questions from your knowledge base (parking, check-in time, wifi), takes messages for anything that needs a person, and can transfer genuinely urgent calls to your on-call phone.
A night-shift employee costs thousands per month; a typical answering service charges $1-2 per minute. Siya starts at $19 per month with 60 minutes included and takes real bookings, not just messages.
Yes - robocalls and telemarketer pitches get one polite decline and a hangup, and repeat spam numbers are remembered. Your on-call phone only rings for real callers.
No. Forward your existing line to Siya after hours only (most carriers support busy/no-answer or scheduled forwarding), or publish the Siya number and let her answer around the clock.
