Terms of Service

These Terms of Service (the "Terms") govern access to and use of the services provided by AskSiya Inc. ("AskSiya", "we", "us"): the asksiya.com website, the AskSiya dashboard, and the Siya AI phone receptionist (together, the "Service"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the business you represent (the "Customer").

1. The Service

Siya is an AI voice agent that answers the Customer's configured phone line, converses with callers, and produces structured results such as food orders, room bookings, and messages, which are delivered to the Customer's dashboard and notification channels. The Service includes provisioning of a dedicated phone number and storage of call transcripts and results.

2. Accounts

You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account. Accounts are for business use; you must be authorized to bind the Customer.

3. Free trial

New accounts receive a 7-day free trial that includes 30 minutes of live calls. No payment method is required to start. When the trial ends (by time or by minutes), Siya stops answering until a paid plan begins. Trial configurations are retained for 30 days after expiry.

4. Plans, billing, and auto-upgrade

• Plans. Starter ($19/mo, 60 included minutes), Growth ($79/mo, 200 included minutes), Pro ($199/mo, 600 included minutes), and custom Enterprise agreements. Annual billing provides the equivalent of 2 months free ($190, $790, and $1,990 per year respectively).
• Minutes. Included minutes cover live call time, rounded up to the nearest minute per call, and reset each billing period.
• Grace buffer and auto-upgrade. Each plan includes a 10% grace buffer above its included minutes. If usage exceeds the buffer during a billing period, the plan is automatically upgraded to the next tier with prorated billing, so that service is never interrupted. We notify you at 90% of included minutes and upon any upgrade. You may downgrade for the next billing period at any time. By subscribing to Starter or Growth you authorize these automatic upgrades.
• Pro overage. On Pro only, usage beyond the included minutes is billed at $0.30 per minute. Sustained heavy overage may be subject to a fair-use cap, in which case we will contact you about an Enterprise plan.
• Payment. Fees are billed in advance (subscription) and in arrears (Pro overage) through our payment processor. Taxes are additional where applicable. Fees are non-refundable except where required by law.

5. Cancellation

You may cancel at any time from the dashboard. Service continues until the end of the current billing period. After closure, your data remains exportable for 30 days (see the Privacy Policy), and provisioned phone numbers are released on our standard schedule.

6. Customer obligations

• Caller consent and AI disclosure. You are responsible for complying with the telephone, recording, transcription, and automated-agent disclosure laws that apply to your business and your callers' jurisdictions. The Service provides an AI-disclosure setting; you must enable it where required.
• Accurate configuration. Prices, menus, room rates, and availability quoted by Siya come from your configuration. Keeping them accurate, and honouring what Siya quotes from them, is your responsibility.
• Lawful use. No use of the Service for unlawful, deceptive, or harassing purposes, and no attempt to make Siya impersonate a human where disclosure is required.

7. AI limitations

Siya is an automated system. She is designed to quote only from your configuration and to hand off to humans, but like any AI she can mishear, misunderstand, or make mistakes. The Service is not intended for emergency services or life-safety use. You should review transcripts and results and correct errors in the ordinary course of business.

8. Intellectual property

We own the Service and its software. You own your business data - configurations, transcripts, orders, bookings, and messages - and grant us the licence needed to operate the Service on your behalf. Feedback may be used to improve the Service.

9. Data

Our collection and handling of personal information, including call audio, transcripts, PIPEDA and GDPR matters, retention, and subprocessors, is described in the Privacy Policy, which forms part of these Terms.

10. Availability and support

We target high availability but the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. Telephony depends on third-party carriers we do not control.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues (including orders or bookings not captured). Our total aggregate liability under these Terms is limited to the amounts you paid us in the 3 months before the event giving rise to the claim.

12. Indemnity

You will defend and indemnify AskSiya against third-party claims arising from your business's goods and services, your configuration, or your breach of the caller-consent obligations in section 6.

13. Termination by us

We may suspend or terminate accounts for non-payment, abuse, or breach of these Terms, with notice where practical. Sections that by their nature survive termination (including 8, 11, and 12) survive.

14. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, and the parties attorn to the courts of Toronto, Ontario.

15. Changes

We may update these Terms; material changes will be announced to customers by email at least 30 days before they take effect. Continued use after the effective date is acceptance.

16. Contact

Questions about these Terms: legal@asksiya.com
AskSiya Inc., Toronto, Ontario, Canada.