Check-in moved to a phone in the guest's pocket. Front office headcount came down on purpose, and it worked. Then the desk phone rings, and the one channel you never automated still expects a human standing there. Siya is that human's shift cover, 24/7, with Mews untouched.
Every guest who could self-serve already has. What is left on the line is the awkward remainder: the 1 a.m. arrival checking whether the door code still works, the corporate booker weighing your direct rate against a channel, the guest moving tomorrow's stay because a meeting shifted. None of it fits a form, which is why it is still a call.
Those calls cluster where the rota is thinnest. A hotel running two people across a long day and nobody after midnight loses a booking enquiry not because the team is weak, but because two hands were already busy. The RevPAR calculator shows what a few unsold room nights a week do to the number your owners read.
Mews stays the system of record; the whole reservation spine belongs there, untouched. Siya sits in front of the line, works from a room and rate setup you control in the AskSiya dashboard, and hands your team a finished record instead of a callback list.
Included on every plan, apart from room booking itself, a $49 add-on.
Dates, room type, rate, stay total, guest details, confirmation code read back on the call. At 3 a.m. Sunday exactly as at 3 p.m. Tuesday.
The guest reads their code, Siya moves the dates or cancels, and the record updates before your duty manager finishes their coffee.
Parking height limits, late check-in procedure, luggage storage, breakfast window, pet policy. You write it once; she repeats it forever.
She switches automatically when a caller changes language mid-sentence. No language line, no hold music, no apologetic transfer.
Up to five labeled numbers: duty manager, housekeeping, group reservations. Your rules decide what reaches a human.
Spam is dropped before it reaches anyone. The linen supplier becomes a message with a transcript, read when you have a minute.
There is no live link between AskSiya and Mews today. This is what happens instead, in order.
Two patterns work. Hold a modest phone block in AskSiya, a handful of rooms in the types you are happy to sell by voice, and keep the rest of the house in Mews. Or run Siya for after-hours and overflow only, handling questions, messages and cancellations while bookings still go through your team. The REST API and outbound webhooks are live on every plan if you want the last step automated.
Direct is the point. The guest already found you; they are on the phone. If the line goes unanswered, that same guest often books you anyway through a channel that keeps 15 to 25 percent of the stay. On two nights at a $190 rate, that is $57 to $95 you paid to be unavailable for ninety seconds. Run your own numbers through the OTA commission calculator.
Reading availability from Mews and writing the reservation back is not built. We are saying so here rather than letting you find out in week two. It is on the roadmap without a promised date, designed around the properties who describe their real phone workflow to us.
Want it? Tell us Mews sync matters to you and we will come back before it ships.
Room booking by phone uses the hotel room booking add-on, +$49/mo, free on Pro and free on every plan during early access. Starter $29/mo for 150 minutes, Growth $99/mo for 500, Pro $199/mo for 1,000, two months free on annual billing. See pricing, browse the integrations hub, compare the Cloudbeds edition, or read the lodging overview and how nights are covered.
No. AskSiya does not read availability from Mews and does not write a reservation into it, and we will not describe it as if it did. Siya works from the room types, rates and allotment you configure in the AskSiya dashboard, hands the guest a confirmation code, and your team enters the record in Mews. A native connection is on the roadmap with no date attached; register interest and we will involve you while it is still being designed.
Because the phone is the one channel self-service did not absorb. The guest calling is usually the one whose situation does not fit a form: a late arrival, a rate question before booking direct, a change to a stay that starts tomorrow. Those calls arrive at the exact hours a lean front office is thinnest, and a voicemail box converts none of them.
Siya captures dates, room type, rate, guest name and callback number, then reads a confirmation code back on the call. The record appears on your AskSiya bookings page with the transcript attached and an email notification. Your duty manager keys it into Mews at the next natural break. Developers can skip the manual step for downstream tools by polling GET /bookings or catching the booking.created webhook, both documented in the API reference.
Yes, run a line per property. Each gets its own number, greeting, knowledge base, room types and rates, so a caller asking about parking at one hotel never hears the answer for another. Transfers route to up to five labeled numbers per property, which usually means duty manager, housekeeping and a group reservations line. Talk to us via contact if you are rolling out across a portfolio.
Starter is $29/mo for 150 minutes, Growth $99/mo for 500, Pro $199/mo for 1,000, and annual billing gives you two months free. Phone bookings add the hotel room booking add-on at +$49/mo, which is free on Pro and free on every plan during early access. The trial runs 7 days and 30 minutes with no card. Full detail on the pricing page.
