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Carrier guide

How to forward Rogers calls to an AI receptionist

Forwarding a Rogers wireless number takes about 2 minutes: dial *21*, the 10-digit number you are forwarding to, then #, and press call. Below: the full setup, the conditional codes that forward only the calls you miss, how to test it, and how to switch it all off.

An active Rogers wireless line

The codes below are for Rogers mobile numbers. Rogers Home Phone uses a different pair: *72 to activate and *73 to cancel.

A number to forward to

Your AskSiya dashboard shows the dedicated local number Siya answers. The 7-day free trial creates one in minutes, no credit card needed.

Your phone's dialer

Forwarding codes are dialed like a normal call. No app to install, no account changes, and your business number stays yours.

Setup

Forward every call in 4 steps

  1. Get your forwarding number. Sign up at platform.asksiya.com (7-day free trial, no card) and copy the 10-digit Siya number from your dashboard.
  2. Dial the activation code. In the phone app, dial *21*, then the 10-digit Siya number, then #, and press the call button. Example: *21*4165550123#.
  3. Wait for confirmation. Rogers returns a confirmation tone or an on-screen "call forwarding registered" message within a few seconds, then you can hang up.
  4. Make a test call. Ring your business number from a different phone. Siya should answer within about one ring, and the call appears on your AskSiya dashboard with a full transcript.
Recommended

Conditional forwarding: only when busy or unanswered

Most restaurants and front desks do not want every call forwarded. The setup that works best: staff answer when they can, and Siya catches everything else - the lunch rush, the second line ringing, closed hours. That is conditional forwarding, set with three separate codes:

  • When busy: dial *67*, the 10-digit Siya number, then #. Turn off with #67#.
  • When unanswered: dial *61*, the 10-digit Siya number, then #. Turn off with #61#.
  • When unreachable (phone off or no signal): dial *62*, the 10-digit Siya number, then #. Turn off with #62#.

Set all three and a caller only reaches Siya when you did not pick up - which also means she answers before Rogers voicemail can, so missed callers meet a receptionist instead of a beep.

These are the standard GSM conditional codes widely reported to work on Rogers wireless, but Rogers documents them per device rather than on one public page. If a code errors on your handset, use your phone's built-in call forwarding settings (iPhone: Settings, Phone, Call Forwarding; Android: Phone app, Settings, Calls, Call forwarding) or confirm with Rogers support.

Verify

Test it, and turn it off any time

Test all-call forwarding by calling your business number from another phone: Siya should answer in about one ring. Test conditional forwarding two ways: call while your line is on another call (busy path), then call and let it ring out (no-answer path). Each test call shows up in your dashboard with a transcript, so you can confirm exactly what callers hear.

To turn it off: dial #21# to cancel all-call forwarding (on most GSM handsets ##21# also erases the stored number), and #61#, #67# and #62# to cancel each conditional rule. Calls then ring your phone exactly as before.

Why bother

Why forward to an AI receptionist

Rogers forwards the call; Siya answers it. She picks up 24/7 in about one ring, takes restaurant orders and hotel bookings straight onto your dashboard, speaks 100+ languages, and starts at $19/mo for 60 minutes with a 7-day free trial, no card required. Plans auto-upgrade as your call volume grows, so callers never hit a busy signal. Wondering what the missed calls cost today? Run the free missed call revenue calculator.

On another carrier? See the guides for Bell, TELUS, Freedom Mobile, AT&T, Verizon, T-Mobile and Google Voice.

FAQ

Frequently asked questions

Call forwarding is bundled with most current Rogers wireless plans, but forwarded minutes can draw from plan airtime on some older plans. Check your plan details in the Rogers app or ask Rogers support before leaving forwarding on around the clock.

No. Callers dial your usual business number and hear Siya answer with your business greeting about one ring later. The forwarding hop is silent and adds no meaningful delay.

Rogers Home Phone uses different codes, documented by Rogers: dial *72 plus the destination number to activate (stay on the line at least 5 seconds), and *73 to cancel. The AI receptionist side works exactly the same.

Conditional forwarding. Point the busy (*67*) and no-answer (*61*) codes at your Siya number so staff answer when they can and Siya catches the lunch rush, the second line and everything after close - before voicemail does.

Forward once. Never miss again.

Hear Siya handle a real conversation before you dial a single code - the browser demo takes 2 minutes.