TELUS handles everything from the dialer: *21* plus a 10-digit number forwards every call, *61, *67 and *62 forward only missed, busy or unreachable calls, and *004* sets all 3 at once with a 10, 20 or 30 second ring delay. Full setup below in about 2 minutes.
The codes below are the ones TELUS documents for mobile devices - see the TELUS call forwarding article for the official reference.
Your AskSiya dashboard shows the dedicated local number Siya answers. The 7-day free trial creates one in minutes, no credit card needed.
Forwarding codes are dialed like a normal call. No app to install, no account changes, and your business number stays yours.
Most restaurants and front desks want staff answering when they can and Siya catching the rest - the rush, the second line, closed hours. TELUS gives you a code per condition, plus a shortcut that sets everything at once:
With these on, a caller only reaches Siya when nobody picked up - and she answers before TELUS voicemail can, so missed callers meet a receptionist instead of a beep.
If a code errors on your handset, most phones expose the same rules under call settings (iPhone: Settings, Phone, Call Forwarding; Android: Phone app, Settings, Calls, Call forwarding), or confirm with TELUS support.
Test all-call forwarding by calling your business number from another phone: Siya should answer in about one ring. Test conditional forwarding two ways: call while your line is on another call (busy path), then call and let it ring out (no-answer path). Each test appears on your dashboard with a transcript, so you can confirm exactly what callers hear.
To turn it off: dial #21# to cancel all-call forwarding, #67#, #61# and #62# for the individual conditional rules, or #004# to clear the combined rule. Calls then ring your phone exactly as before.
TELUS forwards the call; Siya answers it. She picks up 24/7 in about one ring, takes restaurant orders and hotel bookings straight onto your dashboard, speaks 100+ languages, and starts at $19/mo for 60 minutes with a 7-day free trial, no card required. Plans auto-upgrade as your call volume grows, so callers never hit a busy signal. Want the dollar figure on your missed calls? Run the free missed call revenue calculator.
On another carrier? See the guides for Rogers, Bell, Freedom Mobile, AT&T, Verizon, T-Mobile and Google Voice.
Dialing *004*, your forwarding number, *, then 10, 20 or 30, then # sets busy, no-answer and unreachable forwarding in one go and controls how long your phone rings before the call moves on. Example: *004*6045550123*20# rings you for about 20 seconds, then hands the call to your AI receptionist. Cancel with #004#.
Yes - conditional forwarding fires before voicemail picks up, so a missed call reaches Siya, who takes the order or booking, instead of a mailbox. If voicemail still wins on your line, shorten the ring delay with *004* or ask TELUS to lengthen the voicemail pickup time.
Forwarding is included on most current TELUS mobile plans, but forwarded airtime can count as usage on some plans, and long-distance rates apply if the destination is outside your local calling area. A local Siya number keeps that simple - still, confirm plan specifics with TELUS.
The single *004* dial with a 20 second delay suits most restaurants: staff get a fair chance to answer, and every call they cannot take reaches Siya - lunch rush, second line, closed hours - instead of ringing out.
