Verizon keeps it to 3 codes: *72 plus a 10-digit number forwards every call, *71 forwards only the calls you are too busy to answer (the setup most restaurants want), and *73 turns both off. All three are documented by Verizon and take about 2 minutes.
*72, *71 and *73 come straight from Verizon's call forwarding FAQ. There is no monthly fee for the feature on current plans.
Your AskSiya dashboard shows the dedicated local number Siya answers. It is a US number with area code, exactly what Verizon requires (international destinations are not supported).
Codes are dialed like a normal call: *72 or *71 followed immediately by the 10 digits, no spaces or dashes. Your business number stays yours.
Verizon rolls the two conditions most businesses care about into a single code called No Answer/Busy Transfer:
This is the classic restaurant and front-desk setup: staff answer when they are free, and Siya catches the lunch rush, the second line and every after-hours call - before Verizon voicemail picks up, so missed callers meet a receptionist instead of a beep.
Verizon notes the destination must be a US, voice-capable number including area code, and that forwarding set before travel keeps working while you roam. Details are in the official FAQ.
Test all-call forwarding (*72) by calling your business number from another phone: Siya should answer in about one ring. Test No Answer/Busy Transfer (*71) two ways: call while your line is on another call, then call and let it ring out. Each test appears on your dashboard with a transcript, so you can confirm exactly what callers hear.
To turn it off: dial *73 and listen for the confirmation tone. Both *72 and *71 forwarding are cancelled, and calls ring your phone exactly as before.
Verizon forwards the call; Siya answers it. She picks up 24/7 in about one ring, takes restaurant orders and hotel bookings straight onto your dashboard, speaks 100+ languages, and starts at $19/mo for 60 minutes with a 7-day free trial, no card required. Plans auto-upgrade as your call volume grows, so callers never hit a busy signal. Check what those rung-out calls cost with the free missed call revenue calculator.
On another carrier? See the guides for AT&T, T-Mobile, Google Voice, Rogers, Bell, TELUS and Freedom Mobile.
*72 forwards every call immediately - your phone never rings. *71 is No Answer/Busy Transfer: your phone rings first, and only calls you miss or cannot take go to the forwarding number. Most restaurants and front desks want *71 pointed at Siya.
No - Verizon requires a US, voice-capable destination number including area code. That is what AskSiya provisions by default, so the *72 and *71 codes work as-is.
Yes. Dialing *73 deactivates immediate (*72) and No Answer/Busy (*71) forwarding in one go. Listen for the confirmation tone, then calls ring your phone exactly as before.
Verizon states there is no monthly fee for call forwarding on current plans. Usage charges can still apply on some legacy or metered plans, so check your plan documents if yours is very old.
